Configure credential options for your Alta A5 cameras

Last modified: Monday March 30, 2026.

When Alta Video attempts to connect and communicate with your cameras, the software needs to know the username and password for each camera.

Manage the camera credentials that Alta Video uses to communicate with your Alta A5 cameras.

For Alta cloud-native cameras, you can request that Alta Video generates new credentials.

For Alta A5 cameras connected to an Alta Cloud Connector, you can choose to request new Alta Video-generated credentials or you can define the credentials yourself.

Prerequisites

Only users with permissions to access the Devices tools can configure the Alta A5 camera credential options.

Task — Define the Alta A5 camera credential configuration method

This task applies to Alta A5 cameras without onboard storage, and that are connected to Alta Cloud Connectors only.

  1. From the toolbar, open new tool button > devices tool buttonDevices.
  2. Select the Alta A5 camera to update.
  3. Click Edit settings.
  4. Click Connection.
  5. Click View credentials to see the currently configured credentials for this Alta A5 camera.
  6. Click Change camera credentials to make changes to the credentials used, or the method used to control this cameras credentials.

    If you cannot see the Change camera credentials option, you are either viewing an Alta cloud-native camera, or a third-party camera, for which the choice of credential configuration methods does not apply.

  7. Select your preferred credential configuration method:
    • To enable the automatic generation and rotation of camera credentials, select Rotate (to other) auto generated credentials.
    • To manually define the credentials for the selected camera, select Use static credentials and then define the Username and Password to use for this camera.
  8. Click Change.
  9. Click Done.