Alta Video data residency
Last modified: Monday April 14, 2025.
To provide the cloud infrastructure needed to host and run Alta Video, Avigilon Alta uses services from Google Cloud Platform (GCP), Wasabi, and Digital Ocean.
Alta Video data centers
Alta Video deployments are hosted on GCP, with Wasabi providing the cloud video storage used by Alta Cloud Storage. Digital Ocean is used to host the TURN servers used by Smart Path.
For both GCP and Wasabi, Avigilon Alta uses multiple data centers as listed in table 1. The choice of which data center is used is selectable when your deployment is first configured. This gives you control over the residency of your data, and to reduce the distance that your data has to travel as it moves between your cameras, your Cloud Connectors and the Alta Cloud and Alta Cloud Storage.
| Avigilon Alta region | Subdomain used for deployments | GCP region | GCP physical location | Wasabi region | Wasabi physical location | Default Digital Ocean TURN server region | Digital Ocean physical location |
|---|---|---|---|---|---|---|---|
| AMERICA-NORTHEAST | na1.aware.avasecurity.com na2.aware.avasecurity.com na3.aware.avasecurity.com | northamerica-northeast1 | Montreal | ca-central-1 | Toronto* | TOR1 | Toronto |
| AUSTRALIA | au1.aware.avasecurity.com | australia-southeast1 | Sydney | ap-southeast-2 | Sydney* | SYD1 SGP1 | Sydney Singapore |
| EU-LONDON | eu2.aware.avasecurity.com | europe-west2 | London | eu-central-1 eu-central-2 | Amsterdam Frankfurt | LON1 | London, |
| EU-FRANKFURT | eu4.aware.avasecurity.com | europe-west3 | Frankfurt | eu-central-1 eu-central-2 | Amsterdam Frankfurt | FRA1 | Frankfurt |
| EU-WEST | eu1.aware.avasecurity.com eu3.aware.avasecurity.com | europe-west1 | Belgium | eu-central-1 eu-central-2 | Amsterdam Frankfurt | FRA1 AMS3 | Frankfurt Amsterdam |
| US-CENTRAL | us1.aware.avasecurity.com us3.aware.avasecurity.com us5.aware.avasecurity.com | us-central1 | Iowa | us-central-1 | Plano TX | NYC1 | New York |
| US-WEST | us2.aware.avasecurity.com us4.aware.avasecurity.com | us-west1 | Oregon | us-central-1 | Plano TX | SFO3 | San Francisco |
* New cloud video storage locations apply only to recently created deployments — if your deployment was created before September 2022, contact Support to find out where your data is hosted.
TURN server location for South American and South African customers
By default, Digital Ocean hosts TURN servers. For customers in South America or South Africa, the partner should override the default location to South America East or South America as appropriate. These TURN servers are hosted in GCP.
For more information on configuring and changing deployment settings in DMP, see Create an Alta Video deployment and Change deployment settings in DMP.
No data is stored by the TURN servers, and all data transferred using them is encrypted with keys not known to the TURN servers.
Motorola Cloud Analytics Platform
Some features within Alta Video use analytics services external to your Alta Video deployment.
Face search, Face Watchlists and Image health uses the Motorola Cloud Analytics Platform (MCAP) to analyze the metadata from your cameras. The MCAP services are hosted on AWS systems.
For North American customers using MCAP, you must enable TCP port 443 on *.motorolasolutions.com.
For EU customers using MCAP, you must enable TCP port 443 on *.calipsa.io.
| Region | AWS region | AWS physical location |
|---|---|---|
| US | us-east-1 | North Virginia |
| EU | eu-west-1 | Ireland |
