Replace a Cloud Connector

Last modified: Wednesday October 09, 2024.

Alta Video creates an automatic daily backup of each Alta Cloud Connector within your deployment, and stores this backup in the Alta Cloud.

In the event of a Cloud Connector failing, work with the Alta Video Support team to obtain a replacement Cloud Connector. Once you have the replacement Cloud connector, you can restore the cloud-backup of the configuration from the failed Cloud Connector.

Prerequisites

  • The new Cloud Connector should be on an equivalent or better specification to the one being replaced.
  • The Cloud Connector being replaced must be powered off, and the data drives removed and fitted to the new, replacement, Cloud Connector before attempting the replacement.

Task — Replace your Cloud Connector

  1. Choose Tools Tools > System System.
  2. Select the Cloud Connector to be replaced.
  3. Ensure the Cloud Connector has been powered off.
  4. Click Edit settings.
  5. Open the Maintenance tab.
  6. Click Replace Cloud Connector.
  7. Scan the QR code for the new Cloud Connector.
    Alternatively, enter the Alta key.
  8. Click Next.
  9. Type the name of the Cloud Connector to be replaced.
  10. Click Replace.
    After a few seconds, a confirmation message is displayed.

If the replacement Cloud Connector has an older version of software installed than the previous device was using, the new Cloud Connector will automatically upgrade.