Reset 2 factor authentication for a user

Last modified: Monday July 10, 2023.

In the event of a user losing access to their 2 factor authenticator, for example, if they lose or have their phone stolen, or if they accidentally delete the authenticator app settings for the Alta Video deployment, an Administrator can reset their 2 factor authentication. The user will then need to again set up 2 factor authentication on their next log in.

Task — Reset the 2 factor authentication for a user

  1. Choose Tools Tools > Users tool Users.
  2. From the list of Users, select the user to have 2 factor authentication reset.
  3. Select Edit user.
  4. Click Security.
  5. Select Reset 2 factor authentication setup.
  6. Click Done.
    The next time the user logs into Alta Video, they are prompted to again set up 2 factor authentication.