Release notes: Ava Security Ava Aware mobile app for Android 1.0.1

Last modified: Friday July 24, 2020.

Learn about new features, fixes, and any issues found in testing for the Aware mobile app for Android devices.

The Ava Aware mobile app for Android is designed for use on Android phones, and its use on Android tablet devices is not currently supported.

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About this release

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This is the stable release of the Ava Security Ava Aware mobile app for Android devices.

Table 1 – App release details

Release labelRelease dateSoftware build number
Ava Security Ava Aware mobile app for Android devices
July 07, 2020 Version 1.0.1

What's new

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Receive notifications and remotely view video and alarms from your Ava Aware deployments on your Android mobile device.

To receive notifications on your Android mobile device, you must ensure your Ava Aware deployment has Remote access enabled.

With the Ava Security Ava Aware mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Ava Aware deployments.

Table 2 – New features — Ava camera software release

FeatureDescription
Stability updatesThis release includes more updates to improve the stability of the Ava Aware mobile app.
Supportability updatesThis release includes more updates to improve the supportability of the Ava Aware mobile app.
Stability updatesThis release includes updates to improve the stability of the Ava Aware mobile app.
Supportability updatesThis release includes updates to improve the supportability of the Ava Aware mobile app.
Secure sign inSign in securely to your Ava Aware deployments using your existing Ava Aware credentials and Roles.
Receive notifications Enable notifications so that you are informed when an event needs to be investigated
View videoView the video feeds from any camera connected to your Ava Aware deployments
Select preset viewsChoose the preset view for each camera.
View alarms and anomaliesWatch and replay the video for your alarms and anomalies

Getting started with the app

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To use the Ava Security Ava Aware mobile app for Android devices, you must already have a user profile set up for the Ava Aware deployments you want to monitor with, as a minimum the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To install and use the Ava Security Ava Aware mobile app for Android devices:

  1. Install the Ava Security Ava Aware mobile app on your Android device, using the usual Play Store work-flows.
  2. Connect to your Ava Aware deployment: enter your server name (for example, Aware-test-server) in the Deployment name field.
  3. Tap NEXT.
  4. Enter your Ava Aware Username and Password.
  5. Tap SIGN IN.

Resolved issues

These issues have been resolved:

Table 3 – Resolved issues

ReferenceResolution
5280An issue where, on some phones, notifications from Ava Aware were not displayed, has been resolved.
5276An issue where the thumbnails from the wrong source were displayed when viewing the feed from multi-source cameras has been resolved.
5262An issue where the feed from panoramic cameras was compressed into a square, rather than a rectangle has been resolved,

Known issues

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During testing, we have found the following issues in the release.

Table 4 – Known issues — Ava camera software

ReferenceIssue
5264Issue: Occasionally, when there are multiple notifications, clicking on the older notifications results in a spinner being displayed on the login screen.
5210, 5280Issue: Depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, you might not receive notifications on your mobile devices.
4876

Issue: When using the app to view multiple Ava Aware deployments, you might experience intermittent issues when signing into and out of each deployments.

Workaround: After signing out of one deployment, close the app, then reopen the app and sign into the next deployment.

4815Issue: Occasionally, when attempting the minimize the device group, it is unsuccessful.
4630, 4879Issue: Several issues have been seen when viewing the app on a OnePlus 7 Pro device.