Release notes: Ava Security Ava Aware mobile app for iOS 1.0.0

Last modified: Friday July 24, 2020.

Learn about new features and any issues found in testing for this Ava SecurityAva Aware mobile app for iOS devices.

The Ava Aware mobile app for iOS is designed for use on iPhones, and its use on iPad devices is not currently supported.

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About this release

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This is the public release of the Ava Security Ava Aware mobile app for iOS devices.

Table 1 – App release details

Release labelRelease dateSoftware build number
Ava Security Ava Aware mobile app for iOS devices
(Available from the App Store)		June 16, 2020

Version 1.0.0

What's new

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Receive notifications and remotely view video and alarms from your Ava Aware deployments on your iOS mobile device.

To receive notifications on your iOS mobile device, you must ensure your Ava Aware deployment has Remote access enabled.

With the Ava Security Ava Aware mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Ava Aware deployments.

Table 2 – New features — Ava camera software release

FeatureDescriptionAdded in
Stability updatesThis release includes updates to improve the stability of the Ava Aware mobile app.iOS App 1.0.0-beta
Supportability updatesThis release includes updates to improve the supportability of the Ava Aware mobile app.iOS App 1.0.0-beta
Secure sign inSign in securely to your Ava Aware deployments using your existing Ava Aware credentials and Roles.iOS App 0.2.0
Receive notifications Enable notifications so that you are informed when an event needs to be investigatediOS App 0.2.0
View videoView the video feeds from any camera connected to your Ava Aware deploymentsiOS App 0.2.0
Select preset viewsChoose the preset view for each camera.iOS App 0.2.0
View alarms and anomaliesWatch and replay the video for your alarms and anomaliesiOS App 0.2.0

Getting started with the app

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To use the Ava Security Ava Aware mobile app for Apple devices, you must already have a user profile set up for the Ava Aware deployments you want to monitor, with at least the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To test, and to start using the Ava Security Ava Aware mobile app for iOS devices:

  1. Contact your Ava Security sales or support representative and request to be added to the beta trial for Ava Security Ava Aware mobile app for iOS devices.
    You will be sent a link to TestFlight to enable you to start using the Ava Security Ava Aware mobile app.
  2. Follow the instructions in the opt-in link that you receive from your Ava Security representative, to install the beta version of the Ava Security Ava Aware mobile app for iOS devices.
  3. Connect to your Ava Aware deployment: enter your server name (for example, aware-test-server) in the Deployment name field.
  4. Tap NEXT.
  5. Enter your Ava Aware Username and Password.
  6. Tap SIGN IN.

Known issues

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During testing, we have found the following issues in the release.

Table 3 – Known issues — Ava camera software

ReferenceIssue
5248

Issue: When you acknowledge an alarm, it does not get updated immediately.

Workaround: To watch the alarm, you have to navigate back to view it.

5210, 5280Issue: Depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, you might not receive notifications on your mobile devices.
4852

Issue: If you view an alarm or anomaly for one deployment, and then switch to another deployment, the new deployment shows 0 devices.

Workaround: Close the app, restart it and then log into the new deployment.