Release notes: Alta Video mobile app for Android 1.1.0 beta

Last modified: Wednesday October 07, 2020.

Learn about new features, fixes, and any issues found in testing for the Alta Video mobile app for Android devices.

The Alta Video mobile app for Android is designed for use on Android phones, and its use on Android tablet devices is not currently supported.

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About this release

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This is the stable release of the Alta Video mobile app for Android devices.

Table 1 – App release details

Release labelRelease dateSoftware build number
Alta Video Mobile App for Android devices
(Available from the Play Store)
October 7, 2020 Version 1.1.0 beta

What's new

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Receive notifications and remotely view video and alarms from your Alta Video deployments on your Android mobile device.

To receive notifications on your Android mobile device, you must ensure your Alta Video deployment has Remote access enabled.

With the Alta Video mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Alta Video deployments.

Table 2 – New features — Alta Video Mobile App release

FeatureDescriptionAdded in
View system alarmsView alarms relating to server issues or camera connection issues from the Alta Video mobile appAndroid App 1.1.0-beta
Change temporary passwordsWhen you set up a new user in Alta Video, you can choose to have them assigned a temporary password for first login. New users can now use the temporary password to log into the Alta Video mobile app, and can then create a new password from within the app.Android App 1.1.0-beta
Ava re-brandingThe Avigilon Alta Alta Video Mobile App has been re-branded to become the Alta Video Mobile App.Android App 1.0.2-beta
Stability updatesThis release includes more updates to improve the stability of the Alta Video mobile app.Android App 1.0.1-beta
Supportability updatesThis release includes more updates to improve the supportability of the Alta Video mobile app.Android App 1.0.1-beta
Stability updatesThis release includes more updates to improve the stability of the Alta Video mobile app.Android App 1.0.0-beta
Supportability updatesThis release includes more updates to improve the supportability of the Alta Video mobile app.Android App 1.0.0-beta

Getting started with the app

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To use the Alta Video mobile app for Android devices, you must already have a user profile set up for the Alta Video deployments you want to monitor with, as a minimum the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To install and use the Alta Video mobile app for Android devices:

  1. Install the Alta Video mobile app on your Android device, using the usual Play Store work-flows.
  2. Connect to your Alta Video deployment: enter your server name (for example, aware-test-server) in the Deployment name field.
  3. Tap NEXT.
  4. Enter your Alta Video Username and Password.
  5. Tap SIGN IN.

Resolved issues

These issues have been resolved:

Table 3 – Resolved issues

ReferenceResolutionResolved in
4630, 4879Several issues seen when viewing the app on a OnePlus 7 Pro device have been resolved.Android App 1.0.1-beta
5280An issue where, on some phones, notifications from Alta Video were not displayed, has been resolved.Android App 1.0.1-beta
5276An issue where the thumbnails from the wrong source were displayed when viewing the feed from multi-source cameras has been resolved.Android App 1.0.0-beta
5262An issue where the feed from panoramic cameras was compressed into a square, rather than a rectangle has been resolved, Android App 1.0.0-beta
5210Issues where, depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, some users did not receive notifications on their mobile devices have been resolved. Android App 1.0.0-beta

Known issues

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During testing, we have found the following issues in the release.

Table 4 – Known issues — Alta Video mobile app for Android

ReferenceIssue
—Issue: When attempting to play back recordings from some early Avigilon Ava cloud-native cameras, no video is displayed.
6530Issue: When attempting to save a view, the incorrect view is saved.
6515Issue: If you change from viewing video over Wifi to viewing over Mobile/Cellular data, or vice versa, the video stops and does not restart until you manually scroll the timeline, or click the Move to Now button.
6473Issue: Occasionally, when viewing Alta Video Cloud deployments from the Android mobile app, the devices either show spinners or a black screen, and do not update with the live video feeds.
5264Issue: Occasionally, when there are multiple notifications, clicking on the older notifications results in a spinner being displayed on the login screen.
4876

Issue: When using the app to view multiple Alta Video deployments, you might experience intermittent issues when signing into and out of each deployments.

Workaround: After signing out of one deployment, close the app, then reopen the app and sign into the next deployment.

4815Issue: Occasionally, when attempting the minimize the device group, it is unsuccessful.