Release notes: Ava Aware mobile app for Android 2.0.2 beta

Last modified: Wednesday January 27, 2021.

Learn about new features, fixes, and any issues found in testing for the Alta Video mobile app for Android devices.

The Alta Video mobile app for Android is designed for use on Android phones, and its use on Android tablet devices is not currently supported.

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About this release

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This is the beta release of the Alta Video mobile app for Android devices.

Table 1 – App release details

Release labelRelease dateSoftware build number
Alta Video mobile app for Android devices beta
(Available from the Play Store)
January 27, 2021Version 2.0.2

What's new

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Receive notifications and remotely view video and alarms from your Alta Video deployments on your Android mobile device.

To receive notifications on your Android mobile device, you must ensure your Alta Video deployment has Remote access enabled.

With the Alta Video mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Alta Video deployments.

Table 2 – New features — Alta Video Mobile App release

FeatureDescriptionAdded in
Media connection improvementsImprovements to media connections and logging of issues when media fails to connect.Android app 2.0.2 beta
Add Avigilon Ava cloud-native camerasWhen connected to your Alta Video deployment, you can now add Avigilon Ava cloud-native cameras from your mobile device.Android app 2.0.0 beta
Edit camera settingsAdjust the settings for any of the cameras connected to your Alta Video deployment. Whether you have an on-premise or a cloud deployment, you can now see and edit the same camera settings from your mobile device as you can when viewing your deployment from a desktop or laptop computer.Android app 2.0.0 beta

Getting started with the app

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To use the Alta Video mobile app for Android devices, you must already have a user profile set up for the Alta Video deployments you want to monitor with, as a minimum the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To install and use the Alta Video mobile app for Android devices:

  1. Install the Alta Video mobile app on your Android device, using the usual Play Store work-flows.
  2. Connect to your Alta Video deployment: enter your server name (for example, aware-test-server) in the Deployment name field.
  3. Tap NEXT.
  4. Enter your Alta Video Username and Password.
  5. Tap SIGN IN.

Resolved issues

These issues have been resolved:

Table 3 – Resolved issues

ReferenceResolutionResolved in
7488An issue where Error: video codec failed occasionally appeared on some devices when viewing alarms has been resolved.Android app 2.0.1 beta
6530An issue where incorrect views were saved has been resolved.Android app 2.0.0 beta
6790Following feedback from customers, the default option to Play Video on WiFi only has been changed to Off. This means that by default, you can view video from your Alta Video deployment using either WiFi or Cellular data.Android app 1.1.1 beta

Known issues

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During testing, we have found the following issues in the release.

Table 4 – Known issues — Alta Video mobile app for Android

ReferenceIssue
6886Issue: If you enable the Alta Video mobile app for Android Play Video on WiFi only option, if you sign out of the app and log back in, the setting is returned to the default Off setting.
—Issue: When attempting to play back recordings from some early Avigilon Ava cloud-native cameras, no video is displayed.
6515Issue: If you change from viewing video over Wifi to viewing over Mobile/Cellular data, or vice versa, the video stops and does not restart until you manually scroll the timeline, or click the Move to Now button.
6473Issue: Occasionally, when viewing Alta Video Cloud deployments from the Android mobile app, the devices either show spinners or a black screen, and do not update with the live video feeds.
5264Issue: Occasionally, when there are multiple notifications, clicking on the older notifications results in a spinner being displayed on the login screen.
4876

Issue: When using the app to view multiple Alta Video deployments, you might experience intermittent issues when signing into and out of each deployments.

Workaround: After signing out of one deployment, close the app, then reopen the app and sign into the next deployment.

4815Issue: Occasionally, when attempting the minimize the device group, it is unsuccessful.