Release notes: Alta Video 6.3.1 beta

Last modified: Thursday October 19, 2023.

Learn about new features, fixes and any issues found in testing for the Alta Video security solution beta software.

Aware Beta Program

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The Alta Video Beta Program allows customers and partners to receive pre-release versions of the software containing the latest new features and fixes. As a member of the Alta Video Beta Program, you have the opportunity to provide feedback on these features and fixes, helping us to drive improvements to the product. To sign up, send a message to AwareBeta@motorolasolutions.com.

Avigilon Alta User Research

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By joining the Avigilon Alta User Research program, you provide key feedback on the features and design of Alta Video. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.

About this release

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Installing this release will upgrade Alta Video video management systems, and, if needed to maintain feature compatibility, any Alta cameras associated with your deployment.

These software packages have been released to the Beta Upgrade Channel:

Release labelRelease dateSoftware build number
Alta Video software version 6.3.1 betaThursday October 19, 2023.Alta Video: 6_3_231018_18130
Alta cameras software version 6.3.1 betaThursday October 19, 2023.Alta cameras: 6_3_231017_21864

What's new

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In this release, Alta Video provides the following features:

FeatureDescriptionAdded in version
Replace Avigilon cloud-native cameras In the event of a fault developing on a camera, you can now replace Avigilon Ava and Avigilon Alta cloud-native cameras in your deployment. See Swap out a broken camera in Alta Video.

You can only replace a camera with another with the same number of sources — you cannot, for example, replace an Avigilon Ava Quad camera with a camera with only one source, or replace a single source camera with a Quad camera.

6.3.0 beta
Create system rules for cameras that cannot store videoYou can now create system rules for cameras that don't report an SD card failure but cannot store video. See Create rules for Camera issues.6.3.0 beta
Create alarms for tire screechesYou can now create audio analytics rules to alert you to the sound of screeching tires. See Create rules for sound detection.6.3.0 beta

Resolved issues

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These issues have been resolved in this release:

ReferenceResolutionResolved in version
18461An issue where, in some rare circumstances, upgrading to Alta Video 6.3.0 could cause database corruption has been resolved.6.3.1 beta

Software releases might include minor bug fixes that are not listed in the Resolved issues table.

Known issues

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During testing, we have found the following issues in these software packages:

ReferenceIssueSoftware
18423Issue: When adding speakers, you might see a Failed to add speaker error, but the speaker has been successfully added. However, any associated cameras might not be linked to the speaker.Alta Video
18417

Issue: Recently added cameras might not show their detailed network information in Alta Video.

Workaround: Using the cameras' IP address and its credentials (shown in Devices > <camera> > Edit settings > Connection > View credentials), log into the cameras' local user interface to view this information.

Alta Video
18412Issue: Secondary node Cloud Connectors are unable to be backed up.Alta Video
17994Issue: When exporting very long video clips, the duration of the exported video might not match the timeframe set.Alta Video
17993Issue: Exporting video from cloud backups sometimes fails.Alta Video
17582Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change.Avigilon Ava Flex
16626Issue: After a software update, any line-crossing counts might reset to zero.Alta Video
16234Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding.Avigilon Ava cameras
16184Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search.Alta Video
14459, 15789

Issue: Line crossing and area of interest inconsistencies when rotating the camera view.

  • For Aware versions prior to and including 6.0.8 — detections for line crossing or area of interest may have issues if the camera is subsequently rotated.
  • For Aware versions after 6.0.8, up to and including 6.2.2 beta/6.1.6 stable:
    • For previously configured line crossing and areas of interest, the user interface shows the line crossing lines and areas of interest incorrectly, but the analytics work correctly.
    • For new line crossing or area of interest settings, the analytics do not trigger correctly.
  • For Aware version 6.2.3 and later:
    • Any line crossing and areas of interest settings made prior to version 6.0.8 function and display correctly.
    • Any line crossing and areas of interest settings made in versions up to 6.2.2 beta/6.1.6 stable should be manually corrected.

Avigilon Alta recommend that you check all your rules and counting areas to ensure they are working correctly, and if any do not trigger, should have those lines and areas of interest corrected manually.

Alta Video
13925

Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode.

Workaround: Either reposition the camera, or reduce the LED brightness.

Avigilon Ava Flex
13738

Issue: When adding third-party cameras to Alta Video using the Automatic protocol option, Alta Video might not be able to successfully add the camera.

Workaround: If a third-party camera fails to be added correctly, try again using the Onvif protocol option.

Alta Video
13171Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players.Alta Video
12274Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. 
12255Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker.Alta Video
11515Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total.Alta Video
10410Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. Alta Video
10087Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used.Alta Video
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Issue: As the localized text in the Alta Video user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design.

Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations.

Alta Video

—Due to changes to the way audio is recorded and replayed:
  • Users of the Alta Video mobile app for Android version 2.9.0 and earlier will hear the audio recorded from Alta Video 5.0.3 and later at a higher volume than before.
  • Users of the Alta Video mobile app for Android version 2.9.1 and later will hear the audio recorded from Alta Video 4.9.7 and earlier at a lower volume than before.
Alta Video mobile app for Android
General Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. Alta Video