Release notes: Alta Video app for iPhone and iPad 1.1.1 beta

Last modified: Thursday November 05, 2020.

Learn about new features and any issues found in testing for this Alta Video app for iPhone and iPad devices.

The Alta Video app for iPhone and iPad is designed for use on iPhones, and its use on iPad devices is not currently supported.

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About this release

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This is the public release of the Alta Video Mobile App for iOS devices.

Table 1 – App release details

Release labelRelease dateSoftware build number
Alta Video app for iPhone and iPad devices
(Available from the App Store)		November 05, 2020

Version 1.1.1 beta

What's new

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Receive notifications and remotely view video and alarms from your Alta Video deployments on your iOS mobile device.

To receive notifications on your iOS mobile device, you must ensure your Alta Video deployment has Remote access enabled.

With the Alta Video mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Alta Video deployments.

Table 2 – New features — Avigilon Ava camera software release

FeatureDescriptionAdded in
Biometric authenticationYou can now use the biometric authentication methods you have set up on your iOS device to authenticate and log into the Alta Video app for iPhone and iPad.iOS App 1.1.0-beta
View system alarmsView alarms relating to server issues or camera connection issues from the Alta Video mobile appiOS App 1.1.0-beta
Change temporary passwordsWhen you set up a new user in Alta Video, you can choose to have them assigned a temporary password for first login. New users can now use the temporary password to log into the Alta Video mobile app, and can then create a new password from within the app.iOS App 1.1.0-beta
Ava re-brandingThe Avigilon Alta Alta Video Mobile App has been re-branded to become the Alta Video Mobile App.iOS App 1.0.2-beta
Stability updatesThis release includes updates to improve the stability of the Alta Video mobile app.iOS App 1.0.0-beta
Supportability updatesThis release includes updates to improve the supportability of the Alta Video mobile app.iOS App 1.0.0-beta

Getting started with the app

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To use the Alta Video mobile app for Apple devices, you must already have a user profile set up for the Alta Video deployments you want to monitor, with at least the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To test, and to start using the Alta Video mobile app for iOS devices:

  1. Contact your Ava sales or support representative and request to be added to the beta trial for Alta Video mobile app for iOS devices.
    You will be sent a link to TestFlight to enable you to start using the Alta Video mobile app.
  2. Follow the instructions in the opt-in link that you receive from your Ava representative, to install the beta version of the Alta Video mobile app for iOS devices.
  3. Connect to your Alta Video deployment: enter your server name (for example, aware-test-server) in the Deployment name field.
  4. Tap NEXT.
  5. Enter your Alta Video Username and Password.
  6. Tap SIGN IN.

Resolved issues

These issues have been resolved:

Table 3 – Resolved issues - Alta Video app for iPhone and iPad

ReferenceResolutionResolved in
6790Following feedback from customers, the default option to Play Video on WiFi only has been changed to Off. This means that by default, you can view video from your Alta Video deployment using either WiFi or Cellular data.iOS App 1.1.1-beta
6768An issue where some customers could not log into their Alta Video deployment from the Alta Video app for iPhone and iPad has been resolved.iOS App 1.1.1-beta
5280Issues where, depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, some users did not receive notifications on their mobile devices have been resolved. iOS App 1.0.1
5248An issue where, when you acknowledged an alarm, it did not get updated immediately has been resolved.iOS App 1.0.1
4852An issue where, if you viewed an alarm or anomaly for one deployment, and then switched to another deployment, the new deployment showed 0 devices has been resolved.iOS App 1.0.1
5280Issues where, depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, some users did not receive notifications on their mobile devices have been resolved. iOS App 1.0.1
5248An issue where, when you acknowledged an alarm, it did not get updated immediately has been resolved.iOS App 1.0.1
4852An issue where, if you viewed an alarm or anomaly for one deployment, and then switched to another deployment, the new deployment showed 0 devices has been resolved.iOS App 1.0.1
4845An issue where occasionally, you saw a green block over part of the view from your cameras has been resolved.iOS App 1.0.0
4840

An issue where, if during a login attempt, the user navigates back before the Alta Video login request returned, the login flow sometimes crashed has been resolved.

Workaround: Do not navigate back during the login process.

iOS App 1.0.0
4852An issue where, if you viewed an alarm or anomaly for one deployment, and then switched to another deployment, the new deployment showed 0 devices has been resolved.iOS App 1.0.0
4831An issue where the password reset feature did not correctly reset your password has been resolved.iOS App 1.0.0

Known issues

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During testing, we have found the following issues in the release.

Table 4 – Known issues — Alta Video app for iPhone and iPad

ReferenceIssue
5897Issue: When viewing previous Alarms or ended Alarms from Avigilon Ava cloud-native cameras, the bounding boxes showing the triggering objects are not displayed.