Release notes: Ava Aware mobile app for iOS devices 2.3 beta

Last modified: Thursday April 22, 2021.

Learn about new features, fixes, and any issues found in testing for the Alta Video app for iPhone and iPad devices.

The Alta Video app for iPhone and iPad is designed for use on iPhones, and its use on iPad devices is not currently supported.

To receive notifications about new software releases and vulnerability advisories, subscribe at Avigilon Alta - Software updates and security advisories.

About this release

(back to top)

This is the beta release of the Alta Video Mobile App for iOS devices.

Table 1 – App release details

Release labelRelease dateSoftware build number
Alta Video app for iPhone and iPad devices
(Available from https://testflight.apple.com/join/8waet1xD) 		April 22, 2021Version 2.3

What's new

(back to top)

Receive notifications and remotely view video and alarms from your Alta Video deployments on your iOS mobile device.

To receive notifications on your iOS mobile device, you must ensure your Alta Video deployment has Remote access enabled.

With the Alta Video mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Alta Video deployments.

Table 2 – New features — Avigilon Ava camera software release

FeatureDescriptionAdded in
Listen to audio alarm snippets from the Alta Video mobile appsFor any audio alarm on your Alta Video deployment, you can now listen to the audio alarm snippet from the Alarms screen of your Alta Video mobile apps. iOS app 2.3 beta
View the camera feed when adding a camera using the Alta Video mobile appsWhen adding a camera to your Alta Video deployment, it is useful to be able to see the camera feed. The Alta Video mobile apps now enable you to view the feeds when adding cameras.iOS app 2.3 beta

Getting started with the app

(back to top)

To use the Alta Video mobile app for iOS devices, you must already have a user profile set up for the Alta Video deployments you want to monitor, with at least the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To test the Alta Video app for iPhone and iPad beta versions:

  1. From your iOS device, tap https://testflight.apple.com/join/8waet1xD.
  2. If you already have TestFlight installed, tap ACCEPT and then install the Alta Video app for iPhone and iPad.
    If you do not have TestFlight installed, first install TestFlight, and then join the beta by tapping the Start testing button. Accept the beta and then install the Alta Video app for iPhone and iPad.

To start using the Alta Video mobile app for iOS devices:

  1. From your Apple iOS device, navigate to the App Store and search for Alta Video.
  2. Install the App.
  3. Connect to your Alta Video deployment: enter your server name (for example, aware-test-server) in the Deployment name field.
  4. Tap NEXT.
  5. Enter your Alta Video Username and Password.
  6. Tap SIGN IN.

Resolved issues

(back to top)

These issues have been resolved:

Table 3 – Resolved issues - Alta Video app for iPhone and iPad

ReferenceResolutionResolved in
5897An issue where, when viewing previous Alarms or ended Alarms from Avigilon Ava cloud-native cameras, the bounding boxes were not displayed has been resolved.iOS app 2.0.0
6790Following feedback from customers, the default option to Play Video on WiFi only has been changed to Off. This means that by default, you can view video from your Alta Video deployment using either WiFi or Cellular data.iOS app 1.1.1
6768An issue where some customers could not log into their Alta Video deployment from the Alta Video app for iPhone and iPad has been resolved.iOS app 1.1.1
5280Issues where, depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, some users did not receive notifications on their mobile devices have been resolved. iOS App 1.0.1
5248An issue where, when you acknowledged an alarm, it did not get updated immediately has been resolved.iOS App 1.0.1
4852An issue where, if you viewed an alarm or anomaly for one deployment, and then switched to another deployment, the new deployment showed 0 devices has been resolved.iOS App 1.0.1
5280Issues where, depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, some users did not receive notifications on their mobile devices have been resolved. iOS App 1.0.1
5248An issue where, when you acknowledged an alarm, it did not get updated immediately has been resolved.iOS App 1.0.1
4852An issue where, if you viewed an alarm or anomaly for one deployment, and then switched to another deployment, the new deployment showed 0 devices has been resolved.iOS App 1.0.1
4845An issue where occasionally, you saw a green block over part of the view from your cameras has been resolved.iOS App 1.0.0
4840

An issue where, if during a login attempt, the user navigates back before the Alta Video login request returned, the login flow sometimes crashed has been resolved.

Workaround: Do not navigate back during the login process.

iOS App 1.0.0
4852An issue where, if you viewed an alarm or anomaly for one deployment, and then switched to another deployment, the new deployment showed 0 devices has been resolved.iOS App 1.0.0
4831An issue where the password reset feature did not correctly reset your password has been resolved.iOS App 1.0.0