Release notes: Ava Aware mobile app for iOS devices 2.5.1 beta

Last modified: Wednesday August 18, 2021.

Learn about new features, fixes, and any issues found in testing for the Alta Video app for iPhone and iPad devices.

The Alta Video app for iPhone and iPad is designed for use on iPhones, and its use on iPad devices is not currently supported.

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About this release

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This is the beta release of the Alta Video Mobile App for iOS devices.

Table 1 – App release details

Release labelRelease dateSoftware build number
Alta Video app for iPhone and iPad devices
(Available from https://testflight.apple.com/join/8waet1xD) 		Wednesday August 18, 2021.Version 2.5.1 beta

What's new

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Receive notifications and remotely view video and alarms from your Alta Video deployments on your iOS mobile device.

To receive notifications on your iOS mobile device from your on-premise Alta Video deployment, you must ensure your deployment has Remote access enabled.

With the Alta Video mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Alta Video deployments.

Table 2 – New features — Avigilon Ava camera software release

FeatureDescriptionAdded in
Log into your Alta Video deployment using SSOThis release of the Ava Aware mobile apps extends single sign-on (SSO) to enable you to log into your Alta Video Cloud deployment using SSO from your mobile device.iOS app 2.5 beta

Getting started with the app

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To use the Alta Video mobile app for iOS devices, you must already have a user profile set up for the Alta Video deployments you want to monitor, with at least the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To test the Alta Video app for iPhone and iPad beta versions:

  1. From your iOS device, tap https://testflight.apple.com/join/8waet1xD.
  2. If you already have TestFlight installed, tap ACCEPT and then install the Alta Video app for iPhone and iPad.
    If you do not have TestFlight installed, first install TestFlight, and then join the beta by tapping the Start testing button. Accept the beta and then install the Alta Video app for iPhone and iPad.

To start using the Alta Video mobile app for iOS devices:

  1. From your Apple iOS device, navigate to the App Store and search for Alta Video.
  2. Install the App.
  3. Connect to your Alta Video deployment: enter your server name (for example, aware-test-server) in the Deployment name field.
  4. Tap NEXT.
  5. Enter your Alta Video Username and Password.
  6. Tap SIGN IN.

Resolved issues

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These issues have been resolved:

Table 3 – Resolved issues - Alta Video app for iPhone and iPad

ReferenceResolutionResolved in
9829An issue where the metadata from cameras connected to your Alta Video via your Alta Cloud Connectors was not displayed in the timeline has been resolved.iOS app 2.5.1 beta

Known issues

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During testing, we have found the following issues in the release.

Table 4 – Known issues — Alta Video app for iPhone and iPad

ReferenceIssue
9461Issue: When using the Alta Video app for iPhone and iPad on iPhone 12, 12 Pro, and 12 Pro Max devices running iOS 14.6, the screen freezes and does not update when playing video. We currently have an open support case with Apple about this issue.