Reconfigure an Ava Appliance to an Alta Cloud Connector

Last modified: Wednesday July 07, 2021.

If you have previously configured your Alta Cloud Connector, you can reconfigure it as an Alta Cloud Connector to enable you to connect your on-premise cameras to your Alta Video deployment.

Risk of loss of data!

Reconfiguring an Alta Cloud Connector as an Alta Cloud Connector deletes all stored video and meta-data. Only reconfigure new appliances, or appliances that hold video that you do not need to be preserved.

Prerequisites

  • Ensure the Alta Cloud Connector is installed in your network, is powered on and that you can browse to it using either the hostname or IP address.
  • Only users with the Administrator role can factory-reset the Alta Cloud Connector.
  • Use suitable software to make a Secure Shell (SSH) connection from your client computer to the Alta Cloud Connector.

Task — Open the Appliances tool

  1. Log in to your Alta Cloud Connector as an Administrator.
  2. Click New tool from the tool ribbon, then select Servers tool buttonAppliances.

    If the Appliances tab is already open, click the tab to view the page.

Task — Upgrade your Alta Cloud Connector software

Your Alta Cloud Connector must be running Alta Video software version 4.0.1 or later before attempting to convert the appliance to an Alta Cloud Connector.

  1. Click the server group.
    The details pane for your selected server group opens.
  2. Scroll down to the FIRMWARE area.
    The currently installed software version is shown. Information about the latest available software version is also shown. If a newer version of software is available, the option to Update appears.
  3. Click Update.
    You are prompted that this process could take some time to update the software across all servers in the server group, and that you must not turn off any server in that time.
  4. Click Update to continue.
  5. Click Done.
    The software is updated on all Ava Appliances in the selected server group.
    You can see the progress of the update as it initially downloads the files, then carries out the upgrade. When the upgrade is complete, the Ava Appliance reboots.

Task — Convert to Cloud Connector

Risk of loss of data!

Converting your Alta Cloud Connector to become an Alta Cloud Connector involves carrying out a factory reset, which deletes all data from your device.

You cannot recover any video or metadata after selecting this option.

  1. Select the Alta Cloud Connector to be converted to an Alta Cloud Connector.
  2. From the Details pane, click Factory reset.
    A dialog informing you that all data will be deleted is displayed.

    If your Avigilon Ava cameras are using unique Avigilon Alta-generated passwords, make sure you have copies of all Avigilon Ava camera credentials before continuing.

  3. Click Reset.
    The Alta Cloud Connector reboots, and then performs the factory reset.
  4. After 5-10 minutes, the Alta Cloud Connector user interface is displayed.
    Alternatively, browse back to the Cloud Connector using its hostname or IP address.
  5. The Alta Cloud Connector is now ready to claim. See Claim your Alta Cloud Connector.