Add Protect user credentials

Last modified: Wednesday March 05, 2025.

You must create user credentials in Alta Access for any Protect user that needs to arm or disarm zones using an Arming Station Pro.

User credentials can be authenticated by PIN or Near Field Communication (NFC) cards.

To add user credentials, your Alta Video deployment must be unified with your Alta Access integration. See Manage Arming Station Pro users.

Add user credentials

  1. Click app switcher button in the web app toolbar and select Access.
  2. Open the Users tool.
  3. To add a new user, click Add devices button.
  4. To edit a user, click Edit user button.
  5. Add or edit user information as required.
  6. For each user that needs to arm or disarm a zone using an Arming Station Pro, click Credentials.
    1. Choose PIN or Card: Openpath/MIFARE (CSN) - Fast. Other options are not yet supported.
  7. Credentials automatically synchronize to Alta Protect within approximately 20 minutes.
  8. After synchronization, you can manage users in the Protect or Alta Video Users tool. See Manage Protect users.

Alta Access documentation

For more information on adding and managing users in Alta Access, see the user guide.