Sensor-only alarms

Last modified: Friday January 16, 2026.

alarm response flow for sensor only alarms diagram

Alta Protect monitoring service sensor-only response flow

When an alarm triggers from a sensor without any associated cameras in an deployment with the monitoring service enabled, the alarm is processed as follows:

  1. Alarm triggered in an armed zone at the customer site.
  2. Alarm data flows to the Alta Protect platform via the cloud.
  3. Alarm data is automatically processed and a dispatch request is initiated.
  4. Initially, the operators call and send an SMS to the emergency contact listed for the site. See Alta Protect monitoring service phone numbers.
  5. If the emergency contact is not reachable, operators call the local police.
  6. Dispatch is requested to the address listed for the site.

Turn off automatic dispatch of sensor-only alarms

To prevent automatic dispatches for sensor-only alarms, you can activate or deactivate Alta Protect monitoring service verification and Remote dispatch services when you configure the alarm-response actions of each zone. See Automated alarm actions.