Triggered alarm actions

Last modified: Wednesday January 29, 2025.

You can configure the behavior of the alarm and any specific actions performed when it triggers.

1. To edit existing settings, open the Alarm zones tool, right-click the required zone, and select Edit.
2. Click ALARM ACTIONS.
3. If required, open the Advanced settings:
   1. Add additional recording time for any video footage associated with the alarm.
   2. Merge alarms into one alarm if they occur within a specified timeframe.
   3. Increase the retention period of any video footage recorded.
4. If required and available, enable the Automated video verification service to check the alarm footage.
   1. Alta Protect monitoring service is a separately licensed and regional feature. For more information, see Alta Protect monitoring service.
5. If required and available, enable Remote dispatch services.
   1. Remote monitoring operators will request the dispatch of emergency services to check the site of a valid alarm event. This feature requires an Alta Protect monitoring service license.
6. Use the Pre-alarm, Alarm, and Valid alarm tabs to set actions specific to those alarm phases. For a detailed description of the actions available, see Alarm and arm/disarm actions.
   1. Pre-alarm: An alarm has been triggered in a zone with an entry delay. When the entry delay expires, the event becomes an alarm.
   2. Alarm: An alarm has been triggered in the zone, but not verified.
   3. Valid alarm: An active alarm can be designated by a user as false or a valid alarm event.