Triggered alarms

Last modified: Tuesday February 25, 2025.

You can see detailed information for all triggered alarms in the Alta Protect app.

View an alarm in the Alarms tool

1. Open the Alarms tool.
2. Click an alarm to open the alarm side panel.

View an alarm from a pop-up

You can configure alarms to generate a pop-up notification when triggered. See Alarm and arm/disarm actions.

1. When the alarm is triggered, the pop-up opens in Alta Protect.
   1. Click End & close to end the alarm and close the pop-up.
   2. Click View to open the alarm dialog.
   3. Otherwise, Close the pop-up.

Alarm actions

From an alarm side panel or dialog:

1. You can play video footage of the alarm if you have permission to access any associated cameras.
2. You can choose to End the alarm.
3. If required, verify the alarm from the dropdown.
   1. Select Valid alarm to verify an incident.
   2. Select False alarm to end the alarm.
   3. Select False and report to end the alarm and allow Alta Protect to gather analytics information to help improve anomaly detection.
   4. Verifying an alarm as false removes the option for Dispatch.
   5. To configure alarm zones to require user verification, see Triggered alarm actions.
4. If available, click Dispatch to request a physical check of the alarm location.
   1. Requesting a dispatch automatically verifies the alarm as valid.
   2. You can request dispatch up to one hour after an alarm has been triggered.
   3. Dispatch request is a licensed feature.