Triggered alarms

Last modified: Thursday September 18, 2025.

You can see detailed information for all triggered alarms in the Alta Protect app.

Alarm merging

Alta Protect alarms continue until ended by an operator, monitoring service, or an external trigger such as a webhook.

When a zone has an active alarm, Alta Protect merges subsequent detections into one alarm if they occur within one minute of the initial alarm.

The logs for the initial alarm show details of merged detections.

Alarm merging reduces the number of alerts for a single incident.

Detections after an alarm ends

Detections made soon after an alarm is ended, still trigger new alarms.

Even if a preceding alarm is verified as false by an operator, subsequent detections still trigger a new alarm.

Respond to alarms in Protect

View an alarm in the Alarms tool

  1. Open the Alarms tool.
  2. Click an alarm to open the alarm side panel.

View an alarm from a pop-up

You can configure alarms to generate a pop-up notification when triggered. See Alarm and arm/disarm actions.

  1. When the alarm is triggered, the pop-up opens in Alta Protect.
    1. Click End & close to end the alarm and close the pop-up.
    2. Click View to open the alarm dialog.
    3. Otherwise, Close the pop-up.

Alarm actions

From an alarm side panel or dialog:

  1. You can play video footage of the alarm if you have permission to access any associated cameras.
    1. To increase the size of the video, click maximise video button in the thumbnail or Open alert dialog in the side panel.
  2. You can End the alarm.
  3. If required, verify the alarm from the dropdown.
    1. Select Valid to verify an incident.
    2. Select False to end the alarm.
    3. Verifying an alarm as false removes the option for Dispatch.
    4. To configure alarm zones to require user verification, see Triggered alarm actions.
  4. If available, click Dispatch to request a physical check of the alarm location.
    1. Requesting a dispatch automatically verifies the alarm as valid.
    2. You can request dispatch up to one hour after an alarm has been triggered.
    3. Dispatch request is a licensed feature.
  5. If a stationary object has been misidentified, for example, a hanging coat as a person, click Exclude false detections and click the required bounding box.
    1. For more information, see Use the Alarms tool to exclude an object from analytics.