Add an emergency contact to a zone

Last modified: Wednesday March 25, 2026.

If you use the Alta Protect monitoring service, you must assign one user as an emergency contact for each alarm zone. The user must be in the same locality as the site containing the zone.

  1. Open the Zones tool.
  2. Select the required zone and click Edit zone
  3. Click inside Alarm.
  4. Click manage permits button Emergency contacts.
  5. Select the required users.
    1. If required, add a phone number or edit the user's details in the Users tool, see Manage Protect users.
      1. You must have a role with permission to edit users. See Create and edit Roles.
    2. If you use the Alta Protect monitoring service, the user must have an address and phone number in a supported country.
      1. For more information about supported countries, speak to your Avigilon Alta Partner or Sales representative.
    3. Drag and reorder contacts to set the contact order by the remote monitoring service (if enabled).
      1. For more information about how emergency contacts are contacted, see Alta Protect monitoring service alarm flow.
  6. Choose Done.