Release notes: Ava video security systems 4.3.3 beta
Last modified: Tuesday November 09, 2021.
Learn about new features, fixes and any issues found in testing for the Alta video security systems
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About this release
(back to top)This Ava video security system release includes software for the:
- Alta Video and Alta Video video management systems
- Avigilon Ava cameras and Avigilon Ava cloud-native cameras
| Release label | Release date | Software build number |
|---|---|---|
| Alta Video/Alta Video software version 4.3.3 | Tuesday November 09, 2021. | Alta Video 4_3_211109_11879 |
| Avigilon Ava cameras/Avigilon Ava cloud-native camera software version 4.3.3 | Tuesday November 09, 2021. | Avigilon Ava cameras: 4_3_211109_14817 |
These software packages have been released to the
What's new
(back to top)In this release, Alta Video provides the following features:
| Feature | Description | Added in version: |
|---|---|---|
| Sensor integration | Link your IPVideo Corporation Halo sensors, your Disruptive Technologies sensors, or suitable generic sensors to your Alta Video deployment See: | 4.3.0 |
| Migrate your single-server Alta Cloud Connector to a Alta Cloud Connector | You can now migrate an Alta Cloud Connector that is configured as a single server into an Alta Cloud Connector, enabling you to update to an Alta Video Cloud deployment. Contact your Avigilon Alta sales partner, or Avigilon Alta Support for information about migrating your appliances. | 4.3.0 |
| Thumbnails now available in Devices | When navigating in the Alta Video Devices tool, you can now choose to view a thumbnail image of each camera, rather than just view the camera name. See: | 4.3.0 |
| Camera IP addresses are now shown in Devices | A new column has been added to the Devices user interface, to display the IP address of each camera. See: | 4.3.0 |
| Configure an Avigilon Ava cloud-native camera to rotate its credentials | You can now configure Alta Video Cloud to rotate the credentials for your Avigilon Ava cloud-native cameras. | 4.3.0 |
| Create an Alta Video Cloud deployment when configuring your Alta Cloud Connector | You can now create a new Alta Video Cloud deployment using the Alta Cloud Connector. | 4.3.0 |
| Cloud RTSPS | When integrating your Alta Video with other systems, you can now have the other systems request video from Alta Video by making RTSP over TLS calls. | 4.3.0 |
Resolved issues
(back to top)These issues have been resolved in this release:
| Reference | Resolution | Resolved in version: |
|---|---|---|
| 10561 | An issue where, for security alarms, you could mute the alarm from the pop up notification, but that once muted, you could not then see any further information about the alarm, or unmute it from within the Alta Video user interface, has been resolved. | 4.3.3 |
| 10549 | An issue where a privacy mask could be set in the Alta Video Cloud user interface, but the mask was not then correctly applied to the Avigilon Ava cloud-native camera has been resolved. | 4.3.3 |
| 10562 | An issue where in some circumstances, the PTZ functionality of compatible cameras did not work as expected has been resolved. | 4.3.3 |
| 10497 | An issue where several issues, such as cameras rapidly disappearing and reappearing, or cameras being unable to be moved or deleted were seen after adding ten or more cameras onto a map in Map view have been resolved. | 4.3.3 |
| 10494 | An issue where the performance of Map view was impacted when many maps were dragged onto a map has been resolved. | 4.3.3 |
| 10470 | An issue when adding Halo sensors, where you could not view the details for the sensor channels in Devices or Map view has been resolved. | 4.3.3 |
| 10106 | An issue where in some circumstances, you could not download Counts information from Alta Video Cloud has been resolved. | 4.3.3 |
| 10485 | An issue where, if you attempted to view a shared link or an external video view, you were logged out after approximately 30 seconds and shown the log in screen has been resolved. | 4.3.2 |
| 10140, 9715 | An issue where, when setting up Webhooks to be used as a rule action, you could not use the | 4.3.2 |
| 10138 | An issue where an external link would not play for a camera that was offline even though the relevant time period had been backed up to cloud storage has been resolved. | 4.3.2 |
| 9731 | An issue where Alta Video users with Operator permissions did not receive alarm notifications has been resolved. | 4.3.2 |
| 9581 | An issue where the view from Compact Dome cameras showed a pink cast has been improved. | 4.3.2 |
| 10489 | An issue where, in some circumstances, you might see a | 4.3.1 |
| 10443 | An issue, where, after migrating an Alta Cloud Connector to become an Alta Cloud Connector, your Rules, Alarms, and Counts were missing has been resolved. | 4.3.1 |
| 10437 | An issue where you could not play back historic video using RTSP from Alta Cloud Connectors has been resolved. | 4.3.1 |
| 10235 | An issue where adding cameras in Map view might lead to | 4.3.1 |
| 10049 | An issue where, when you configured an external video view, you were prompted to enter the OPT each time Alta Video rebooted has been resolved. | 4.3.1 |
| 9507 | An issue where in some circumstances you might not be able to stream video from your Alta Cloud Connector has been resolved. | 4.3.1 |
Software releases might include minor bug fixes that are not listed in the Resolved issues table.
Known issues
(back to top)During testing, we have found the following issues in these software packages.
| Reference | Issue | Software |
|---|---|---|
| 10562 | Issue: In some circumstances, the PTZ functionality of compatible cameras might not work as expected. | Alta Video |
| 10410 | Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. | Alta Video |
| 10371 | Issue: If you disconnect and factory-reset an Alta Cloud Connector from the Alta Video Cloud user interface, the disconnection and factory reset might not complete successfully. Workaround: From the Alta Video Cloud user interface, first disconnect your Alta Cloud Connector. Then, SSH into the Alta Cloud Connector and perform the factory-reset. | Alta Cloud Connector |
| 10251 | Issue: You cannot currently delete the training date and reset the training on Avigilon Ava cloud-native cameras. | Avigilon Ava cloud-native camera |
| 10162 | Issue: From areas of the Alta Video user interface where you can set time ranges (such as in Rules or when configuring your cloud backup schedules) you cannot currently set a time-range that crosses two days. For example, you cannot configure a time range from 10:00pm until 6:00am. | Alta Video |
| 10087 | Issue: When you apply a maximum streaming quality to cameras connected to an Alta Cloud Connector, the setting is ignored, and the maximum available resolution is used. | Alta Video |
| 10049 | Issue: When you have configured an external viewer, the viewer stops working after Alta Video upgrades. Workaround: After the upgrade has completed, re-generate the one-time password, and re- enter it into your external viewer. | Alta Video |
| 9752 | Issue: When you attempt to download the Audit log files, you can successfully download | Alta Video |
| 9327 | Issue: If you follow a link to an Alta Video Cloud alarm, if you need to log in using SSO, you are taken to the Dashboard, rather than to the Alarms page. Workaround: Once you have logged into your Alta Video Cloud deployment, again follow the alarm link to view details of the alarm. | Alta Video Cloud |
| 9117, 9165 | Issue: If you export video and audio files, or view those files from an external link created from your Alta Video deployment, audio snippets might not be synchronized with the video of the event. | Alta Video |
| 8861 | Issue: If you grant user access via the Deployment Management Portal (DMP) for a defined period of time, at the end of that time, access is denied as expected, but the notification is not updated to show the change of state. Workaround: Refreshing the browser shows the correct access. | Alta Video |
| 8018 | Issue: In some circumstances on a clustered deployment, if you set up a line-crossing rule on one site, and enable it from another site, when the rule triggers and you acknowledge the alarm as False, the alarm is seen on the first site, but not on the site from where it was enabled. | Alta Video |
| 7983 | Issue: When using Alta Video Cloud to configure webhooks from Avigilon Ava cloud-native cameras, the $url value is not being included in the webhook. | Avigilon Ava cloud-native cameras |
| 7549 | Issue: When searching from the Video view timeline on Alta Video Cloud, when you click the forward or back 1 second icons, the video pauses and the bounding boxes disappear. | Alta Video |
| 6911 | Issue: If you set a dewarped panoramic view in Video view, and then move to another Aware tab, occasionally, when you return to Video view, the panoramic view resets to Globe view. | Alta Video |
| 6242 | Issue: When attempting to view live or playback video recorded from Avigilon Ava cloud-native cameras, the playback sometimes stutters and does not progress smoothly. | Avigilon Ava cameras |
| 6232 | Issue: When using the delete recordings function to delete all recordings including bookmarks, all the video and metadata are deleted, but the bookmark items themselves are not removed. | Alta Video |
| 5406 | Issue: When requesting an RTSP stream, any camera view rotation that has been configured in Alta Video is ignored, and the stream uses the rotation settings from the camera. | Alta Video |
| 5253 | Issue: The storing of audio from the Avigilon Ava cameras microphone arrays is enabled by default. Workaround: You can disable the recording and storing of audio for the Avigilon Ava camera and from the Alta Video user interfaces. | Avigilon Ava cameras |
| 2151 | Issue: If you manually change the IP address of your Avigilon Ava camera, you are not given any warnings that this will break contact with the camera, and you are not redirected to the new address. Workaround: After changing the IP address of your camera, manually browse to the new IP address after the camera has rebooted. | Avigilon Ava cameras |
| General | Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Alta Video video management system, these incompatibilities might impact the accuracy of the Avigilon Alta analytics. | Alta Video |
