Release notes: Alta Video 6.5.2 beta
Last modified: Monday December 18, 2023
- Aware Beta Program
- Avigilon Alta User Research
- About this release
- What's new
- Updated domains
- Alta Cloud Connector BIOS and iDRAC updates
- Resolved issues
- Known issues
Learn about new features, fixes and any issues found in testing for the Alta Video security solution
To receive notifications about new software releases and vulnerability advisories, subscribe at Avigilon Software Updates and Security Advisories. Alternatively, follow the pop-up notification from Alta Video.
Aware Beta Program
(back to top)The Alta Video Beta Program allows customers and partners to receive pre-release versions of the software containing the latest new features and fixes. As a member of the Alta Video Beta Program, you have the opportunity to provide feedback on these features and fixes, helping us to drive improvements to the product. To sign up, send a message to AwareBeta@motorolasolutions.com.
Avigilon Alta User Research
(back to top)By joining the Avigilon Alta User Research program, you provide key feedback on the features and design of Alta Video. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.
About this release
(back to top)Installing this release will upgrade Alta Video video management systems, and, if needed to maintain feature compatibility, any Alta cameras associated with your deployment.
These software packages have been released to the Beta Upgrade Channel:
| Release label | Release date | Software build number |
|---|---|---|
| Alta Video software version 6.5.2 beta | Monday December 18, 2023 | Alta Video: 6_5_231215_18517 |
| Alta cameras software version 6.5.2 beta | Monday December 18, 2023 | Alta cameras: 6_5_231215_22444 |
What's new
(back to top)In this release, Alta Video provides the following features:
| Feature | Description | Added in version |
|---|---|---|
| Fast playback mode options | To enable smoother playback at the higher (x4 and x8) speeds, the default playback mode uses all video frames, rather than just the I-frames. Using | 6.5.0 |
| New *.alta.avigilon.com domains | Alta Aware now also uses new alta.avigilon.com sub-domains. See: Updated domains Also, the | 6.5.0 |
Updated domains
As part of the Avigilon Alta video and access control unification work, the alta.avigilon.com domain will become the main domain used by Avigilon Alta Video and other Avigilon Alta services. Any firewall rules should be adapted to include this domain and its subdomains.
For the complete list of domains used, see:
Ports required by Avigilon Ava and Avigilon Alta cloud-native cameras
Ports required by Alta Cloud Connectors
Ports required by Avigilon Ava cameras connected to Alta Cloud Connectors
Client connections
Alta Cloud Connector BIOS and iDRAC updates
For customers with Alta Video Cloud Connector A2000 or Alta Video Cloud Connector A3000 servers, Dell recommends that if the BIOS and iDRAC firmware versions are lower than BIOS v2.17.1 and iDRAC9 v6.10.30.20, the BIOS and iDRAC firmware is updated.
See https://www.dell.com/support/kbdoc/en-us/000215873/update-poweredge-bios-and-idrac-for and https://www.dell.com/support/kbdoc/en-us/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac for further details.
Resolved issues
(back to top)These issues have been resolved in this release:
| Reference | Resolution | Resolved in version |
|---|---|---|
| 19232 | An issue where, when adding a new site, an empty dialog was shown has been resolved. | 6.5.2 |
| 19257 | An issue where cameras connected to Alta Cloud Connectors stopped backing up after upgrading to 6.5.1 beta has been resolved. | 6.5.2 |
| 19215 | An issue where, in Video view, the key icon was not displayed for Avigilon Alta access control systems has been resolved. | 6.5.2 |
| 19192 | An issue where, in , you could click the  Edit users icon without selecting any users has been resolved. | 6.5.2 |
| — | Improvements have been made to Cloud Backup. | 6.5.1 |
| 19189 | An issue where you could not save a preset view for your cameras has been resolved. | 6.5.1 |
| 19109 | An issue where, in the | 6.5.1 |
| 19082 | An issue where, in some drop-down menus in the Alta Video and Deployment Management Portal user interfaces, if you used the tab key to navigate the fields, the user interface could lock up has been resolved. | 6.5.1 |
| 18765 | An issue where, in light mode, some table headers had incorrect shading in the Alta Video user interface has been resolved. | 6.5.1 |
| 18746 | An issue where, when a user opened | 6.5.1 |
| 19074 | An issue where external links for deleted bookmarked videos showed incorrect or blank video streams has been resolved. | 6.5.0 |
Software releases might include minor bug fixes that are not listed in the Resolved issues table.
Known issues
(back to top)During testing, we have found the following issues in these software packages:
| Reference | Issue | Software |
|---|---|---|
| 19185 | Changing camera rotation settings from within Alta Video might cause the camera to crash. | Alta Video and Alta cameras |
| 19180 | Recorded audio for audio alarms from cameras set to record | Alta Video |
| 19179 | Webhooks sent from Alta Video for Generic sensor updates do not have the required bearer token and fail authentication. | Alta Video |
| 19176 | Line crossing rules might not function as expected in rotated Avigilon Ava cloud-connector cameras after upgrading to Alta Video 6.5.0. | Alta cameras |
| 19171 | The IR setting in Alta cameras might reset from | Alta Video and Alta cameras |
| 19136 | Live and playback video streams in the Alta Cloud Connector UI do not play. | Alta Video |
| 19133 | Nedap access control system integrations stop working in Alta Video shortly after set up. | Alta Video |
| 18625 | After upgrading to Alta Video 6.4.0, the position of line-crossing rules and areas of interest might appear to be misplaced for non-cloud-native Alta cameras and third-party cameras. The video analytics for these rules are unaffected, and the issue should resolve itself an hour after upgrading. | Alta Video |
| 18412 | Issue: Secondary node Cloud Connectors are unable to be backed up. | Alta Video |
| 17994 | Issue: When exporting very long video clips, the duration of the exported video might not match the timeframe set. | Alta Video |
| 17993 | Issue: Exporting video from cloud backups sometimes fails. | Alta Video |
| 17582 | Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change. | Avigilon Ava Flex |
| 16626 | Issue: After a software update, any line-crossing counts might reset to zero. | Alta Video |
| 16234 | Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding. | Avigilon Ava cameras |
| 16184 | Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search. | Alta Video |
| 13925 | Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode. Workaround: Either reposition the camera, or reduce the LED brightness. | Avigilon Ava Flex |
| 13738 | Issue: When adding third-party cameras to Alta Video using the Workaround: If a third-party camera fails to be added correctly, try again using the | Alta Video |
| 13171 | Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. | Alta Video |
| 12274 | Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. | |
| 12255 | Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker. | Alta Video |
| 11515 | Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. | Alta Video |
| 10410 | Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. | Alta Video |
| 10087 | Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. | Alta Video |
| — | Issue: As the localized text in the Alta Video user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design. Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations. | Alta Video |
| — | Due to changes to the way audio is recorded and replayed:
| Alta Video mobile app for Android |
| General | Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. | Alta Video |
