Replace failed Cloud Connector disk drives
This page last updated: Thursday February 26, 2026.
You can configure Avigilon Alta Video to alert you in the event of a disk drive failure in your Alta Cloud Connectors (see Alta Video rule types and Create rules for System issues).
With an appropriate rule configured, if a disk fails you are notified as defined by the rule. In addition, the Alta Video web app displays a warning message about the failure. Collect information about your deployment, including your deployment URL and the information about the Cloud Connector with the failed disk and contact (avigilon.com/support) to start the disk drive Return Merchandise Authorization (RMA) process.
Once the case has been logged and the RMA confirmed, a compatible replacement hard disk drive is sent.
The replacement drive must be of the same specification as the failed drive.
You cannot replace the failed drive with drive with a different capacity.
Refer to the Original Equipment Manufacturer (OEM) documentation for information about physically replacing the failed drive.
| Cloud Connector model | OEM Drive replacement information |
|---|---|
| A200 | OptiPlex XE4 Small Form Factor Service Manual |
| A500 (discontinued) | Precision 3660 Tower Service Manual |
| A600 | Precision 3680 Tower Owner's Manual |
| A750 (discontinued) | Precision 3660 Tower Service Manual |
| A800 | Precision 3680 Tower Owner's Manual |
| A1000 (discontinued) | Dell Precision 5820 Tower Owner's Manual |
| A1100 | How to replace the Hard Drive (3.5 inch) - Internal on a Precision 5860 Tower |
| A1500 | PowerEdge: How To Install or Hot Swap a Replacement Hard Drive |
| A2000 (discontinued) | Dell PowerEdge R740 Installation and Service Manual |
| A2100 | PowerEdge: How To Install or Hot Swap a Replacement Hard Drive |
| A3000 (discontinued) | Dell PowerEdge R740 Installation and Service Manual |
| A3100 | PowerEdge: How To Install or Hot Swap a Replacement Hard Drive |
