End users

Last modified: Friday February 21, 2025.

Dealing with false or valid alarms can be stressful. It is critical that the end users of your system know how to use it.

• Train end users how to arm and disarm the system.
  • You can control who can arm and disarm zones by assigning user roles and system labels. See Manage Protect users.
• You must assign at least one user as the emergency contact, and train them to handle alarms. See Add an emergency contact to a zone
• If you use devices to arm and disarm the system, ensure users have the required PIN codes, key cards, or mobile apps.
• Provide on-site access to arming and disarming instructions.
  • Include information on how to contact users who have access to the Protect mobile app in case of a problem with on-site arming stations or tampering. See Arm and disarm with the mobile app.
• Provide users with information for any third-party systems.