License packs

Last modified: Thursday April 25, 2024.

When an order contains one or more subscriptions, we automatically generate and group the corresponding licenses into a license pack. This pack includes the necessary information about the licenses and allows you to handle them collectively.

License pack keys

We also create a key for each license pack, allowing a partner to assign it to a customer in DMP. We provide the key and details of the pack and its licenses in emails automatically generated by the order process.

Assign license packs to customers

You can assign more than one license pack to a customer, but a license pack cannot be shared with multiple customers and its licenses have the same activation date.

For more information, see Assign license packs to customers.

If a pack contains licenses for multiple customers, contact contact Avigilon Support (support@avasecurity.com).

New and existing licenses

If you need to buy new licenses for a customer, you can either alter an existing order or create a new one. If you alter an existing order, the existing license pack is updated. If you place a new order, you must assign the new license pack to the customer.

We will provide information on existing license packs and keys as part of phase two of our licensing update.