Release notes: Ava video security systems 5.5.0 beta

Last modified: Monday November 28, 2022.

Learn about new features, fixes and any issues found in testing for the Alta video security systems beta software.

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About this release

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From 31st December 2022, Avigilon Alta will no longer provide major software and feature updates for standalone on-premises Alta Video deployments. Alta Video Cloud deployments are not impacted by this announcement.

Refer to: Migrate your Ava Appliances to Alta Cloud Connectors

  • Alta Video and Alta Video video management systems
  • Avigilon Ava cameras and Avigilon Ava cloud-native cameras

Installing this release will upgrade Alta Video and Alta Video video management systems, and, if needed to maintain feature compatibility, any Avigilon Ava cameras associated with your deployment.

Table 1 – Software release details

Release labelRelease dateSoftware build number
Alta Video/Alta Video Cloud software version 5.5.0 betaMonday November 28, 2022Alta Video: 5_5_221128_15736
Avigilon Ava cameras/Avigilon Ava cloud-native camera software version 5.5.0 betaMonday November 28, 2022Avigilon Ava cameras: 5_5_221128_18783

These software packages have been released to the Beta Upgrade Channel:

What's new

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In this release, Alta Video provides the following features:

Table 2 – New features in these releases

FeatureDescriptionAdded in version
Support for Avigilon Ava Flex cameras

The new Avigilon Ava Flex cameras are currently undergoing early field trials. This version of the Alta Video and Avigilon Ava cameras software includes features specific to the new camera.

See:
Cameras for Alta Video
Ava Flex cameras
Ava Flex adaptive white lighting
Ava Flex power and connection options
Ava Flex sensors

5.5.0 beta
Support for new Disruptive Technologies sensor types

Alta Video now supports the new Disruptive Technologies sensors to detect motion, desk occupancy and CO2 levels.

See:
Alta Video integration with Disruptive Technologies sensors
Add Disruptive Technologies sensors to Alta Video

5.5.0 beta
Improved notification banner for administrators When the Alta Video software updates, a banner is shown to Administrator users, providing a link to the Release Notes.5.5.0 beta
Tunnel RTSP streams

To improve interoperability, you can now configure tunneling of RTP media over unencrypted RTSP connections between third-party cameras and Alta Video.

See:
Change camera settings in Alta Video

5.5.0 beta
802.3ad Link aggregation for Cloud Connector network interfaces

To improve the reliability and availability of your Alta Cloud Connectors, you can now configure link aggregation on the Cloud Connector network interfaces using Link Aggregation Control Protocol (LACP).

See:
Configure LACP for Ava Cloud Connectors

5.5.0 beta

Known issues

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During testing, we have found the following issues in these software packages:

Table 3 – Known issues found in these releases

ReferenceIssueSoftware
15107

Issue: When a camera view is rotated, any existing Exclude false detections are not correctly rotated with the view.

Workaround: Delete your existing excluded false detections, and then re-add them after rotating the camera view.

Alta Video
15052

Issue: After upgrading or rebooting Avigilon Ava Quad cameras, one or more sources might lose focus.

Workaround: After upgrading or rebooting Avigilon Ava Quad cameras, check that the sources are all focused, and if not, trigger a focus from Devices > <camera> > Edit settings > Focus for each affected source.

Avigilon Ava Quad
14427Issue: For the Avigilon Ava Quad camera, you can configure the IR settings for each source, when they should be per device. This means that whichever source you use to make the final IR configuration settings is the one that is used, and the settings for the other sources are ignored.Avigilon Ava Quad
14122

Issue: You might observe glitching in Video view if the viewing station includes an Intel(r) Iris(R) Xe GPU, and your browser has Hardware Acceleration enabled.

Workaround: Disable Hardware Acceleration from within your browser. See Browsers supported by Alta Video

Viewing station compatibility
13738

Issue: When adding third-party cameras to Alta Video using the Automatic protocol option, Alta Video might not be able to successfully add the camera.

Workaround: If a third-party camera fails to be added correctly, try again using the Onvif protocol option.

Alta Video
Due to changes we have made to the way audio is recorded and replayed:
  • Users of the Alta Video mobile app for Android version 2.9.0 and earlier will hear the audio recorded from Alta Video 5.0.3 and later at a higher volume than before.
  • Users of the Alta Video mobile app for Android version 2.9.1 and later will hear the audio recorded from Alta Video 4.9.7 and earlier at a lower volume than before.
Alta Video mobile app for Android
13171Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players.Alta Video
12738Issue: If you have a map in Map view that includes inactive cameras, heatmaps might be the positioned incorrectly on the map.Alta Video
12274Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low.Alta Video
12255Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker.Alta Video
12196Issue: In some circumstances, a camera may lose its overlay settings during an upgrade and the overlay might not show until you have toggled it off and then re-enabled it.Alta Video
11515Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total.Alta Video
10410Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. Alta Video
10087Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used.Alta Video
General Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. Alta Video