Release notes: Alta Video 6.4.3 beta
Last modified: Thursday November 23, 2023.
- Aware Beta Program
- Avigilon Alta User Research
- About this release
- What's new
- Updated domains
- Alta Cloud Connector BIOS and iDRAC updates
- Resolved issues
- Known issues
Learn about new features, fixes and any issues found in testing for the Alta Video security solution
Aware Beta Program
(back to top)The Alta Video Beta Program allows customers and partners to receive pre-release versions of the software containing the latest new features and fixes. As a member of the Alta Video Beta Program, you have the opportunity to provide feedback on these features and fixes, helping us to drive improvements to the product. To sign up, send a message to AwareBeta@motorolasolutions.com.
Avigilon Alta User Research
(back to top)By joining the Avigilon Alta User Research program, you provide key feedback on the features and design of Alta Video. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.
About this release
(back to top)Installing this release will upgrade Alta Video video management systems, and, if needed to maintain feature compatibility, any Alta cameras associated with your deployment.
These software packages have been released to the Beta Upgrade Channel:
| Release label | Release date | Software build number |
|---|---|---|
| Alta Video software version 6.4.3 beta | Thursday November 23, 2023. | Alta Video: 6_4_231123_18368 |
| Alta cameras software version 6.4.3 beta | Thursday November 23, 2023. | Alta cameras: 6_4_231122_22194 |
Normally, updates for Alta Video and Alta cameras are rolled out to customer deployments over the course of a few days. This means that your deployments might not upgrade on the day the software release is announced.
The full roll out for each release can take between one and two weeks to reach all deployments. However, the updates always follow the configured maintenance period for your deployment. For example, if your deployment is configured to update weekly, overnight on a Tuesday, then your deployment will update on either the first or second Tuesday following the release.
What's new
(back to top)In this release, Alta Video provides the following features:
| Feature | Description | Added in version |
|---|---|---|
| Face search | Depending on the geographical location of your cameras, Alta Video now includes Face search to look for video footage of a specific face. You can choose which cameras in your deployment use these features, based on the geographic location of the site to which they belong. See Alta Video Face search. | 6.4.0 |
| Quick search from Video view and Map view | You can now access an improved object search tool directly from Video view and Map view. See How to: Quick search from Video view and Quick search from Map view . | 6.4.0 |
| Restore default camera settings without a factory reset | You can now restore Alta camera default settings without deleting recorded footage. See Reset or delete Alta cameras from Alta Video. | 6.4.0 |
| Increased time options for people counting rules | You now have more options when setting how long Alta Video counts a specified number of people in an area before triggering a counts rule. See Create rules for Counts. | 6.4.0 |
| Audit logs for audio streams and changing system rules | Alta Video audit logs now show when a user with audio permissions accessed a video containing audio. Additionally, audit logs now show when a user changes any system rules. | 6.4.0 |
| Video view shows sensor reading updates | Sensors added to video panes in the Video view tool now show live updates of sensor readings. See Enable additional information in Video view. | 6.4.0 |
Updated domains
As part of the Avigilon Alta video and access control unification work, the alta.avigilon.com domain will become the main domain used by Avigilon Alta Video and other Avigilon Alta services. Any firewall rules should be adapted to include this domain and its subdomains.
For the complete list of domains used, see:
Ports required by Avigilon Ava and Avigilon Alta cloud-native cameras
Ports required by Alta Cloud Connectors
Ports required by Avigilon Ava cameras connected to Alta Cloud Connectors
Client connections
Alta Cloud Connector BIOS and iDRAC updates
For customers with Alta Video Cloud Connector A2000 or Alta Video Cloud Connector A3000 servers, Dell recommends that if the BIOS and iDRAC firmware versions are lower than BIOS v2.17.1 and iDRAC9 v6.10.30.20, the BIOS and iDRAC firmware is updated.
See https://www.dell.com/support/kbdoc/en-us/000215873/update-poweredge-bios-and-idrac-for and https://www.dell.com/support/kbdoc/en-us/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac for further details.
Resolved issues
(back to top)These issues have been resolved in this release:
| Reference | Resolution | Resolved in version |
|---|---|---|
| 18737 | An issue in the early 6.4.x beta builds where speakers did not play announcements has been resolved. | 6.4.3 |
| 18616 | An issue where Avigilon Ava Quad cameras only provided a single video stream after being updated has been resolved. | 6.4.3 |
| 18557 | An issue where the audio and the video streams in exported clips were not is sync has been resolved. | 6.4.3 |
| 18720 | An issue where the connectivity tests were missing from the Device tool in early 6.4 beta builds has been resolved. | 6.4.2 |
| 18702 | An issue where the three of the streams from an Avigilon Ava Quad camera could freeze has been resolved. | 6.4.2 |
| 18689 | An issue where, when logging into the Alta Video mobile app for Android using SSO, you could not complete the login process has been resolved. | 6.4.2 |
| 18659 |
To improve stability, Avigilon Ava outdoor cameras using PoE supplies now reduce the heater power required in low temperatures.
We strongly recommend using PoE+ supplies for all Avigilon Ava outdoor cameras, especially if they are subjected to temperatures below 50°F (10°C). | 6.4.2 |
| 18715 | An issue where cloud-native cameras were not backed up successfully has been resolved. | 6.4.1 |
| 18707 | An issue where newly created users saw all RTSP streams and Cloud Connector-attached cameras as offline has been resolved. | 6.4.1 |
| 18670 | An issue where you could not reset your two-factor authentication from Alta Video if your deployment was connected to Alta Control Center has been resolved. | 6.4.1 |
| 18664 | An issue where sensor information in Video view faded away when you hovered over the information has been resolved. | 6.4.1 |
| 18655 | An issue where, for sound rules, viewing the Search history displayed an empty | 6.4.1 |
| 18612 | An issue where, for Sites with Face search enabled, some of the cameras within that Site might not have Face search enabled by default has been resolved. | 6.4.1 |
| 18210, 15789, 14459, | An issue where line-crossing rules and areas of interest on rotated camera views behaved unexpectedly has been resolved. | 6.4.0 |
| 16916 | Avigilon Alta cloud-native cameras no longer make connections to Network Time Protocol (NTP) servers. | 6.4.0 |
Software releases might include minor bug fixes that are not listed in the Resolved issues table.
Known issues
(back to top)During testing, we have found the following issues in these software packages:
| Reference | Issue | Software |
|---|---|---|
| 18625 | After upgrading to Alta Video 6.4.0, the position of line-crossing rules and areas of interest might appear to be misplaced for non-cloud-native Alta cameras and third-party cameras. The video analytics for these rules are unaffected, and the issue should resolve itself an hour after upgrading. | Alta Video |
| 18417 | Issue: Recently added cameras might not show their detailed network information in Alta Video. Workaround: Using the cameras' IP address and its credentials (shown in | Alta Video |
| 18412 | Issue: Secondary node Cloud Connectors are unable to be backed up. | Alta Video |
| 17994 | Issue: When exporting very long video clips, the duration of the exported video might not match the timeframe set. | Alta Video |
| 17993 | Issue: Exporting video from cloud backups sometimes fails. | Alta Video |
| 17582 | Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change. | Avigilon Ava Flex |
| 16626 | Issue: After a software update, any line-crossing counts might reset to zero. | Alta Video |
| 16234 | Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding. | Avigilon Ava cameras |
| 16184 | Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search. | Alta Video |
| 13925 | Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode. Workaround: Either reposition the camera, or reduce the LED brightness. | Avigilon Ava Flex |
| 13738 | Issue: When adding third-party cameras to Alta Video using the Workaround: If a third-party camera fails to be added correctly, try again using the | Alta Video |
| 13171 | Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. | Alta Video |
| 12274 | Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. | |
| 12255 | Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker. | Alta Video |
| 11515 | Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. | Alta Video |
| 10410 | Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. | Alta Video |
| 10087 | Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. | Alta Video |
| — | Issue: As the localized text in the Alta Video user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design. Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations. | Alta Video |
| — | Due to changes to the way audio is recorded and replayed:
| Alta Video mobile app for Android |
| General | Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. | Alta Video |
