Release notes: Alta Video 6.2.3 beta

Last modified: Wednesday September 27, 2023.

Learn about new features, fixes and any issues found in testing for the Alta Video security solution beta software.

Aware Beta Program

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The Alta Video Beta Program allows customers and partners to receive pre-release versions of the software containing the latest new features and fixes. As a member of the Alta Video Beta Program, you have the opportunity to provide feedback on these features and fixes, helping us to drive improvements to the product. To sign up, send a message to AwareBeta@motorolasolutions.com.

Avigilon Alta User Research

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By joining the Avigilon Alta User Research program, you provide key feedback on the features and design of Alta Video. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.

About this release

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Installing this release will upgrade Alta Video video management systems, and, if needed to maintain feature compatibility, any Alta cameras associated with your deployment.

These software packages have been released to the Beta Upgrade Channel:

Release labelRelease dateSoftware build number
Alta Video software version 6.2.3 betaWednesday September 27, 2023.Alta Video: 6_2_230926_17992
Alta cameras software version 6.2.3 betaWednesday September 27, 2023.Alta cameras: 6_2_230926_21659

What's new

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In this release, Alta Video provides the following features:

FeatureDescriptionAdded in version
Support for Avigilon Alta H6SL cloud native cameras

The Avigilon Alta H6SL cloud native cameras are undergoing development, and are having incremental updates to improve the feature set and function of these dome and bullet cameras.

See:
Cameras for Alta Video
Avigilon Alta H6SL bullet camera installation information
Avigilon Alta H6SL dome camera installation information

6.2.0 beta
Point of sale support

You can now develop and use integrations between point-of-sale (POS) systems and devices and Aware. These integrations allow you to add POS devices to your system, view logs from them, and associate them with cameras. You can search video footage and create rules and alarms for POS events. Aware stores POS data according to your metadata retention settings.

See:
Developing point-of-sale integrations
Using point-of-sale integrations
Map view
View the point-of-sale information layer in Video view
Create rules for point-of-sale devices
Search for point-of-sale events
Configure metadata retention

Point of sale support in Alta Video is still under development. Some features may not work as expected.

6.2.0 beta
Light mode

Alta Aware now includes both light and dark color schemes for the user interface, to suit your personal preference.

See Edit My profile

6.2.0 beta
Unique Alta Keys now identify Alta cameras

With the expansion of our camera portfolio to included Avigilon Alta H6SL, we now identify cameras with a unique Alta Key. We have updated Alta Video and Alta camera software to reflect this change. For all Avigilon Ava cameras, the Alta Key is the same as the serial number. Future Avigilon Ava cameras will be supplied with a clearly marked Alta Key. When Alta Video requires an Alta Key for an Avigilon Ava camera without a clearly marked Alta Key, use its serial number instead.

For updated information on adding Avigilon Ava cameras to Alta Video, see:
Add Alta cameras using IP address or Alta Key
Add cameras by QR code or Alta Key

6.2.0 beta
Generic motion sensor support

When adding generic sensors to Alta Video, you can now define them as motion sensors and use motion to trigger rules.

See:
Add generic sensors to Alta Video.
Create rules for sensors

6.2.0 beta
Limit simultaneous camera updatesTo help you control bandwidth consumption, you can now limit the number of Alta cameras on each site that simultaneously receive software updates. See Configure deployment bandwidth usage.6.2.0 beta
Cloud storage migrationFor customers in Australia and North America/Canada that have deployments created before September 2022, your cloud storage is being migrated to your geographic region. For more information, see Alta Video data residency.6.2.0 beta

Resolved issues

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These issues have been resolved in this release:

ReferenceResolutionResolved in version
18266Issues relating to slow searches have been improved in this release.6.2.3 beta
18210An issue where the line crossing detection line failed to count, or be displayed correctly, has been improved.6.2.3 beta
18186An issue in Map view, where placing an Avigilon Alta H6SL camera on a map would erroneously show the directional audio setting has been resolved.6.2.3 beta
18222An issue where count totals always showed zero for object counting areas created using camera device groups has been resolved.6.2.2 beta
16916Avigilon Alta cloud-native cameras no longer make connections to Network Time Protocol (NTP) servers.6.2.2 beta
18184Improvements have been made to the low-light image quality for Avigilon Alta H6SL cloud-native cameras.6.2.1 beta
18169Improvements have been made to the light color theme to increase legibility.6.2.1 beta
18104An issue where the value for line crossing counts was incorrect in the downloaded CSV files has been resolved.6.2.1 beta
17559An issue where the playback from cloud storage did not perform as well as expected for the x4 and x8 playback speeds has been improved.6.2.1 beta

Software releases might include minor bug fixes that are not listed in the Resolved issues table.

Known issues

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During testing, we have found the following issues in these software packages:

ReferenceIssueSoftware
14459 15879

Issue: Line crossing and area of interest inconsistencies when rotating the camera view.

  • For Aware versions prior to and including 6.0.8 — detections for line crossing or area of interest may have issues if the camera is subsequently rotated.
  • For Aware versions after 6.0.8, up to and including 6.2.2 beta/6.1.6 stable:
    • For previously configured line crossing and areas of interest, the user interface shows the line crossing lines and areas of interest incorrectly, but the analytics work correctly.
    • For new line crossing or area of interest settings, the analytics do not trigger correctly.
  • For Aware version 6.2.3:
    • Any line crossing and areas of interest settings made prior to version 6.0.8 function and display correctly.
    • Any line crossing and areas of interest settings made in versions up to 6.2.2 beta/6.1.6 stable should be manually corrected.

Avigilon Alta recommend that you check all your rules and counting areas to ensure they are working correctly, and if any do not trigger, should have those lines and areas of interest corrected manually.

Alta Video
17994Issue: When exporting very long video clips, the duration of the exported video might not match the timeframe set.Alta Video
17993Issue: Exporting video from cloud backups sometimes fails.Alta Video
17784Issue: When manually adding an IP speaker, associated cameras are renamed with the speaker name.Alta Video
17582Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change.Avigilon Ava Flex
17522Issue: When opening multiple external links, you can only download video from the last-opened link.Alta Video
17464Issue: Uploading map files in .svg or .svgz formats to Map view is not supported.Alta Video
17464Issue: Uploading map files in .svg or .svgz formats to Map view is not supported.Alta Video
16626Issue: After a software update, any line-crossing counts might reset to zero.Alta Video

Issue: As the localized text in the Alta Video user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design.

Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations.

Alta Video

16234Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding.Avigilon Ava cameras
16184Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search.Alta Video
15566Issue: The Counts tool might take some time to update with count data.Alta Video
14427Issue: For the Avigilon Ava Quad camera, you can configure the IR settings for each source, when they should be per device. This means that whichever source you use to make the final IR configuration settings is the one that is used, and the settings for the other sources are ignored.Avigilon Ava Quad
13925

Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode.

Workaround: Either reposition the camera, or reduce the LED brightness.

Avigilon Ava Flex
13738

Issue: When adding third-party cameras to Alta Video using the Automatic protocol option, Alta Video might not be able to successfully add the camera.

Workaround: If a third-party camera fails to be added correctly, try again using the Onvif protocol option.

Alta Video
Due to changes to the way audio is recorded and replayed:
  • Users of the Alta Video mobile app for Android version 2.9.0 and earlier will hear the audio recorded from Alta Video 5.0.3 and later at a higher volume than before.
  • Users of the Alta Video mobile app for Android version 2.9.1 and later will hear the audio recorded from Alta Video 4.9.7 and earlier at a lower volume than before.
Alta Video mobile app for Android
13171Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players.Alta Video
12274Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. 
12255Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker.Alta Video
12196Issue: In some circumstances, a camera may lose its overlay settings during an upgrade and the overlay might not show until you have toggled it off and then re-enabled it.Alta Video
11515Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total.Alta Video
10410Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. Alta Video
10087Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used.Alta Video
General Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. Alta Video